Queenplay Casino UK Review & Bonus Codes (2023)

Registration process

If you intend to claim any Queenplay promo codes, create an account on the platform. There are a total of three steps to follow.

• Firstly, enter your email, then choose a username and a password;
• Secondly, write down your full name, gender, birthday, address and phone number;
• Lastly, from your email inbox, find the link from the casino to confirm your account.

From the My Account section, you have the option to change the settings of your account, make use of responsible gambling tools, make transactions and view your Queenplay promo codes.

Verification checks

The verification process is important for the casino but for you as a player, as well. It mainly aims to protect the casino from any illicit activity.

In the current situation, the documents you need to send for a fully verified account are a copy of the following:

• Official ID;
• Passport;
• Bank statement;
• Utility bill.

These documents will stand as proof of your identity, address, and payment, and it is recommended that the utility bill and bank statement not older than three months.

If you wonder why you have to prove your address, that is because, on some occasions and only when needed, the casino might contact you by letter.

The documents you submit must be in JPEG, PNG or TIFF format and not more than 20MB size per file. Also, on a single submission, you can upload up to 6 files.

Queenplay user experience

To add to our Queenplay casino review, we navigated the platform using various devices, internet connections and browsers to provide the information that might affect your session.

Desktop

The platform offers an interface dominated by pink and white colours, making it accessible. The casino’s logo is visible on the top middle part of the page.

To its right, find the My Account sections, the funds you currently have, and two buttons, one to deposit and one to contact customer support.

To the left side of the logo, view the game categories, the promotions, and the menu button. If you press it, a list will show up containing the game categories and Queenplay promo codes.

Under these sections, two more familiar categories are present, access to your account and live chat. Beyond them, there is the option to log out.

From the main page, the games are visible and if you are looking for a specific title, find the search bar right above the games.

Keep scrolling and read the casino’s terms, followed by sections like FAQ, Responsible Gaming, Queenplay promo codes policy, making transactions, and many others.

Mobile

When you switch from a desktop browser to your smartphone, notice that the logo is now on the left side and many sections moved on the menu next to it.

From the menu, you will be able to view your balance and make transactions. Beyond this, the menu remains the same.

When you go back to the main page, deposit by pushing the button placed in the right top corner and underneath, choose the game category.

Then, by scrolling, the games are placed similarly for desktop, only adapted to mobile phones.

Android

The app can be downloaded from Google Play Store, needing a size of 3.2M in storage.

It was last updated on the 26^th of July 2021, having over 100 installs. Moreover, for the app to function correctly, download it on a 5.1 or up Android version.

Responsible gambling

We consider it important to provide the available responsible gaming tools in our Queenplay casino review to maintain a safe environment and prevent impulsive use of the platform.

A few of these tools will also block any incoming Queenplay promo codes notifications to be sent to your devices, action that can also be done by contacting customer support.

The Responsible Gaming tools are the following:

1. Advice regarding this matter – Casino’s guidance on how to gamble safely;
2. Trained customer support – Certified agents that can assist with problem gambling;
3. Minor-restrictive tools – Prevent underage gambling through Net Nanny, Gamlock or Betfilter;
4. Self-assessment – A test to bring awareness of your gaming behaviour;
5. Deposit limits – Set daily, weekly or monthly limits on the sum to deposit;
6. Reality checks – Pop-ups from half an hour or 1 hour showing the amount of time played;
7. Session limits – Set an amount of time to have in a single session;
8. Financial activity monitor – View all financial transactions from the last year;
9. Access to game history – See the games played from the previous 4 months;
10. Take a break – From 24 hours up to 6 weeks;
11. Self-exclusion – Self-exclude for 1, 3, 6 months or permanently;
12. Account closure – Completely close your account;
13. Useful links – Specialised organisations that can offer guidance such as Gambling Therapy Hotline, Gam Stop, Gambling Anonymous and Helping Hand/IGC;
14. Autoplay limits – In the game, select the number of rounds to play in a session automatically;
15. Reverse withdrawal preference – You can cancel a withdrawal request within 2 days after requesting it.

You will need to contact customer support to set a limit on the session you have or close your account.

Deposits limits, reality checks, transactions and game history are placed under My Account. The other limits or actions can be done from the Responsible Gaming section situated at the website’s bottom.

If one or more of the tools are not working properly or not showing up, contact customer support for further assistance.